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COVID-19 Coronavirus Update (We are going VIRTUAL)

March 14, 2020

Dear clients and families,

As the COVID-19 coronavirus situation continues to escalate, we realize the most responsible decision we can make for our therapists and clients is to eliminate in-person therapy services at this time. Our hope is that this voluntary social distancing will benefit our community as a whole by helping to “flatten the curve” regarding the spread of this virus, prevent our healthcare system from being overwhelmed, protect those who are most vulnerable to the virus, and ensure each person who contracts COVID-19 can receive the care and treatment they need.

We also recognize that during this health crisis, our own clients’ needs for psychological and emotional support continue. As such, it is our priority to continue providing high quality, specialized mental health care for you during this time. Beginning Tuesday, March 17th, North Star Therapy’s music therapy services will be transitioning to virtual telehealth services. Our therapy software (TheraNest) has secure, encrypted, and HIPAA compliant, telehealth video conferencing capabilities, and we will begin offering virtual appointments to you as soon as possible.

As the use of telehealth for music therapy will be new to many of us, we’ll ask you to join us in this transition with patience and curiosity. Research evidences that virtual therapy has benefits that are on par with traditional therapy. However, we realize that some of our clients will prefer in-person services, and we look forward to when we are able to begin safely providing clinic based and home based services again.

Please do not hesitate to contact us with questions or concerns regarding this update. To schedule your first virtual music therapy appointment, please call us at 469-991-5846.

Thank you, and stay well –

Esther Craven, MT-BC

CEO & Founder, Music Therapist

North Star Therapy

214-929-0410 (cell)

469-991-5846 x101 (work)

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